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Privacy Policy

Anna Clinic ( แอนน่า คลินิก )

Anna Clinic (“Anna Clinic”, “we”, “us”, or “our”) respects the privacy of all users of our website located at https://www.annaclinic.co.th/and any associated websites, mobile sites and applications, products, and software (collectively, the “Sites”) and the services available through the Sites, as well as all other online and offline interactions with us, including email, text, and other electronic communications between you and Anna Clinic (the “Services”). We are firmly committed to protecting the confidentiality of your Personal Information (as defined below). This Privacy Policy describes how we collect and use your Personal Information, your data protection rights, and how to exercise them. When referred to in this Privacy Policy, the term “Personal Information” includes any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household, including any information that is subject to applicable data protection laws. This Privacy Policy is incorporated into, and is subject to, the Terms of Use. By using the Sites and the Services, you accept and agree to the practices described in this Privacy Policy. In addition, your continued use of the Sites following the posting of any updates or changes to our terms and conditions means that you agree and accept such changes. If you do not agree with this Privacy Policy, please do not use the Sites or the Services or provide us with any Personal Information. Capitalized terms used in this Privacy Policy and not defined herein shall have the definitions provided in our Terms of Use.

Personal Information We Collect

Anna Clinic collects information that you provide, including but not limited to:

Personal and contact information, such as your name, address, telephone number, email address, birth date, gender, and government issued identification
Payment information, such as credit card information and billing address
Employment information, such as job title, professional experience, education, performance history, salary, and compensation
Health information, such physical or psychological state of health (e.g., laboratory data), medical history, medical treatment or diagnosis, and health care provider information
Information you post, if you comment or otherwise provide information in a public space on the Sites
Other information you give us when you contact our customer service team or otherwise communicate with us
Username and password that you may select in connection with establishing your Account

We may use automated technology such as cookies and other tracking software to collect Personal Information from your computer system or mobile device. We may collect the following information:

Internet Protocol (IP) address or other device identifier
Browser type and version
Browsing information, such as pages you view and the links you click, and whether you access our website via a social media site
Time zone setting
Browser plug-in types and versions
Operating system and platform
Other portable device information
With your permission, we may also collect your precise location data. We may also collect the time spent visiting, usage patterns, and the domain name of the website from which you linked to the Sites

How We Collect Your Personal Information

We may obtain Personal Information:

When you provide it directly (such as by registering for your Account). We might also collect information if you post a review or contact us
Automatically when you visit the Sites or use the Services (such as from cookies)
From your communications with us through your use of the Services such as when you engage in our telehealth services and/or interact with our in-app messaging services
From third parties (such as when you make payments to us using our payment processor)

We may combine information from different sources.

For example, we may combine information that we have collected offline with information we collect online, or we may combine information we get from a third party with information we already have. If you submit any Personal Information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy. Cookies and Other Tracking Methods Anna Clinic may use “cookies”, or small text files that are stored on your computer’s hard drive. Cookies ensure that the Sites’ content is presented in the most effective manner for you and your computer. Strictly Necessary Cookies These cookies are essential in order to enable you to move around the Sites and use their features. Without these cookies, services you have requested, such as remembering your login details or submitted information, cannot be provided. Performance Cookies These cookies collect anonymous information on how people use the Sites. For example, we use Google Analytics cookies to help us understand how individuals arrive at the Sites, browse or use the Sites, and highlight areas where we can improve such as navigation and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established. Functionality Cookies These cookies remember choices you make such as the country from which you visit the Sites, language, and search parameters. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites. Targeting Cookies or Advertising Cookies These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an ad as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers. We may use different kinds of cookies including session ID cookies and persistent cookies. Session ID cookies are used to personalize your user experience, to determine ways to improve the Sites and the Services we offer. These cookies are deleted when you close your browser session. Persistent cookies are used to collect information such as IP addresses, browser type, Internet Service Provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. You can change your settings for cookies and similar technologies by clicking on the cookie consent box on the Sites. In addition, you can refuse or accept cookies from the Sites at any time by activating the settings on your browser. You are always free to decline our cookies if your browser permits, but some parts of the Sites may not work properly if you do. Check the “Help” menu of your browser to learn how to change your cookie preferences. We may also use technologies similar to cookies, such as Google Analytics. We use Google Analytics to collect anonymized statistics in order to improve the Sites and the Services. We do not combine the information collected through the use of Google Analytics with Personal Information. You can selectively disable Google Analytics by installing the opt-out component provided by Google on your browser. You can refer to the following links for more information: Google Analytics and privacy and Google Analytics opt-out browser.

Uses of Your Personal Information

Anna Clinic may use your Personal Information to:

Operate our business (e.g., manage your Account, provide and personalize our Services, and process payments)
Provide customer support
Communicate with you, including about the Services and the related services offered by Providers that treat you (e.g., surveys and feedback)
Provide you with newsletters, articles, alerts, announcements, invitations, and other information about the Services
Better design the Sites to improve users’ experiences, both in terms of content and ease of use
Analyze your interactions with the Services and third parties’ online services so we can tailor our advertising in ways we think will interest you
Ensure the security and integrity of the Services
Manage our vendor and partner relationships
Enforce our Terms of Use and other legal terms and policies
Protect our and others’ interests, rights, and property (e.g., to protect our copyrighted materials)
Comply with applicable legal requirements, such as tax and other government regulations and industry standards, contracts, and law enforcement requests
Track and monitor end user interaction with the Services

We may aggregate and/or de-identify data about visitors to the Sites and use and disclose it for any purpose, including product and service development and improvement activities and clinical research purposes.

Sharing of Your Personal Information

Anna Clinic will share your Personal Information as described in this Privacy Policy or when you otherwise consent (if required by law). We may share your Personal Information with our partners and affiliates as necessary to contact you or provide you with the requested Services. We may disclose your Personal Information to the Providers, pharmacies, or other persons or entities working on your behalf, including without limitation, for arranging appointments or communications, providing telehealth or other health care services as part of the Services, obtaining medication, or for payment or health care operations purposes. Anna Clinic also may share this Personal Information to outside contractors, advisors, auditors, vendors, consultants, or others engaged by Anna Clinic to assist in providing financial or operational activities on Anna Clinic’s behalf, including technical and processing services and analysis of the Sites’ performance. Additionally, we reserve the right to disclose to third parties non-personally identifiable information collected for any lawful purpose, including but not limited to, aggregate or de-identified data Anna Clinic may disclose your Personal Information to third parties when obligated or permitted to do so by law or if we have a good faith belief that such disclosure is necessary to comply with a current judicial proceeding, court order, or legal process served on Anna Clinic or to investigate, prevent, or resolve any suspected or actual unlawful activities, such as potential fraud, or a perceived irregularity in any audits of the accuracy of any documentation or information submitted to Anna Clinic by you or on your behalf, as deemed appropriate by Anna Clinic. Anna Clinic may be required or permitted by law to share your Personal Information, without prior notice to you, to maintain, safeguard and/or preserve all the rights and/or property of Anna Clinic and perform under demanding conditions in an effort to safeguard the personal safety of users of the Sites and/or the general public, including but not limited to, reporting adverse reactions to certain items, product recalls, preventing disease, and for health research purposes.

Links to Other Websites

The Sites may contain links to other websites that have information we believe may be of interest to you. We do not endorse these websites. While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content of the websites or privacy practices employed by other websites. We encourage you to read the privacy policy of each website you visit that may collect information or ask you to disclose Personal Information. This Privacy Policy does not apply to information collected on external websites that may be linked to or through the Sites.

Retention of Personal Information

Except to the extent prohibited by law, and subject to this Privacy Policy, we will retain and use your Personal Information for as long as it is needed to provide you with the Services you have requested or access to the Sites and the Services, to document our business relationship with you, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding our collection, use, and sharing of your Personal Information. If you have any questions regarding these rights, please contact us at: info@annaclinic.net. Please note that we may request additional information to respond to or fulfill any requests regarding your rights under applicable laws or regulations. You can always opt out of any subscription for emails, involving any updates, information, postings, news, and/or press releases, by clicking “Unsubscribe” at the bottom of the email. We might still send you some important emails, like responding to you by email if you send us a request or comment.

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